With much of her experience based on leading international teams to deploy multi-lingual service desks and toolsets, Rachel is particularly proud of playing a key role in the implementation of Service Now in eight languages. Most recently she has been involved in delivering SIAM for a leading Irish grocery retail and wholesale company.

Her international passion extends to her down-time - planning USA road trips. Her current tally stands at 27 States visited...so only another 23 to go!