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Network & Application Management strategy for a global insurance organisation

 

Peru's commitment

The organisation required expertise to deliver a network and application management solution to enable the delivery of a centralised collaboration and e-mail service. The solution needed to support all global business divisions.

The substance

Peru worked in collaboration with the client to develop the strategy which included:

  • Undertaking a review of all networks across the world, Peru highlighted the need for a centralised strategy whilst obtaining feedback from all business divisions.
  • Managing the strategy and review workshops with all business divisions.
  • Obtaining buy-in from the business divisions for the proposed strategy, combining Peru best practice and local knowledge to create the optimal solution.
  • Developing the final strategy for network and application management standards supported by all business divisions.

These activities resulted in the production of a number of positive assets and changes for the client, including:

  • A clear network and application management strategy document.
  • A consistent standards document that supported the centralised collaboration and e-mail goals.
  • Agreement and sign-off from all global business divisions.
  • Design of a single global application performance management system.
  • A practical implementation plan aligned to the collaboration and e-mail service rollout.

The outcomes

Peru's work with the organisation led to the resolution of risks and mediation of the impact of the new collaboration service along with an successful, on-time delivery of the mail service.  Most importantly, the project resulted in the removal of the root causes of previous poor service levels.

What our client said:

"Peru’s technical knowledge and understanding of our global footprint were invaluable in the delivery of the solution we needed”

THE PERU REPORT ON RETAIL BANKING IT

Turn to Face the Change is a survey of 100 senior banking IT leaders and 1,000 UK consumers, highlighting the pressures facing the traditional retail banking sector from customer expectations and agile competition.

For your downloadable version of this 'must read' research, CLICK HERE...