Thoughtful outcomes through experience

Peruvian Views

Peru is at the forefront of IT management consultancy and we're happy to share the insights we have gained.

Strategy

Customer needs are changing: Younger people are more willing to switch to embrace improved banking services and there are plenty of new challengers ready to deliver that experience. So what does this mean for the 'traditional banks' and their IT teams?

READ IAN'S ANALYSIS OF RETAIL BANKING'S CHALLENGES & PERU RESEARCH

Is retail 'Cloud Smart' or paying too much: Peru's IT strategist and technical writer, Kim Ainsworth, reflects on the concerns of retail IT Directors and asks whether they are 'Cloud Smart' enough as competition for customers becomes their biggest challenge?

READ KIM'S VIEWS ON RETAIL CLOUD READINESS

Do retailers know the true Total Cost of Ownership (TCO)? While the fundamental concept of TCO is still critical to determine IT's value to a retail business, cloud and digital services have changed the rules on measurement and evaluation, according to our strategist, Kim Ainsworth.

READ KIM'S RETAIL TCO ANALYSIS

Architecture

Retail banking security - Not just a necessity, a driver for loyalty! While new regulations and increased threats are putting direct pressure on IT architecture security, investment by retail banks in mitigating threats can also lead to an increase in customer loyalty and retention according to Peru Research.  Elliott Daly looks at risk and reward. 

READ ELLIOT'S PERSPECTIVE ON BANKING SECURITY

Are IT Roadmaps the route to retail success? Retailers know their big business challenges: win the increasingly fierce competition for customers and reduce costs to drive improved margins. Often the search for solutions leads to the CIO’s door. Peru Principal Consultant, Geoff Mellor, suggests a simple route to success.

READ GEOFF'S ARCHITECTURE ROADMAP SOLUTION

Sourcing

Achieving the insource-outsource balance: Retail Banks, like all organisations, need the best possible IT operating model to succeed in increasingly competitive markets. But there are a number of hurdles to achieving the right balance with outsourcing partners, according to Ashley Pick.

READ ASHLEY’S BALANCED VIEW ON INSOURCE/OUTSOURCE

Supply Chain - performance, innovation and cost: With retail banking IT teams often relying on supplier relationships to help deliver business goals, it’s surprising how many contracts aren’t managed effectively, or are underperforming in key areas. Peru’s Ashley Pick examines the weak links in the chain.

READ ASHLEY’S SUPPLY CHAIN ANALYSIS

Retail Banking IT - the dating game: With dynamic, exciting new challengers taking on the banking industry, Peru's Ashley Pick and HR Specialist Gail Danvers discuss ways ‘traditional’ Retail Banks can still seduce and retain the best talent.

READ ASHLEY AND GAIL'S HR ENIGMA

IT Benchmarking - the CIO's crystal ball of cost: Peru's Managing Consultant, Steve Vora, offers a crystal ball for CIOs and their Boards to see a sustainable IT future for them and their suppliers.

READ STEVE'S FUTURE-GAZING VIEWS

Strategic sourcing - delivering in-house value from outsourced suppliers: Peru's Principal Consultant, Ian Robinson, encourages retail IT departments to ask some big questions and offers some answers on how to deliver in-house value from outsourced suppliers to enhance the customer experience.

READ IAN'S THOUGHTS ON STRATEGIC SOURCING

Optimisation

Breaking the chains of Retail Banking IT legacy: In retail banking, as in any sector, legacy IT can eat up budgets; limit the CIO’s flexibility to innovate; and reduce the talent pool for technical development.  But there are solutions to help break the legacy chains.

READ GEOFF'S SOLUTIONS TO BREAKING THE CHAINS

Cradle to Grave Contract Management: a little pre-planning of contractual roles and responsibilities can reap significant rewards. Regular contract reviews and always reading the small print can ensure successful client/supplier relationships and commercial outcomes “from cradle to grave”.

READ STEVE'S TIPS FOR CONTRACT CONTINUITY

Blinded By The Light - Making the most of Superfast Broadband: The demand for business network speed, capacity and resilience is increasing exponentially. Peru's Steve Watson offers advice on how to engineer your network for business success without breaking the bank.

READ STEVE'S ENLIGHTENING IDEAS

It's not you, it's me - removing barriers to an enhanced retail IT experience: With non-performing IT capable of creating significant damage business reputations, client/supplier relationships may be in need of some therapy.

READ CAT'S THERAPUTIC THOUGHTS

Transformation

"Agile" - balancing legacy & innovation: Agile practices can offer transformative performance when delivering IT solutions. But, for the Retail Banking sector many Agile benefits are yet to be discovered.

READ IAN AND ROB'S AGILE ARGUMENTS

Data centre migration - moving on: At some point, most organisations need to migrate business applications and data to more modern in-house facilities, or a third party cloud-based solution. So, how best to manage the risk and stress?

READ GERAINT'S STRESS-REDUCING ADVICE

Open banking - advance or retreat? The latest regulatory changes are going to have a major impact on retail banking.  How can the 'traditional' banks embrace the disruptors and turn Open APIs into a business opportunity?

READ ELLIOT'S VIEWS ON THE API DEBATE

IT Service Management - take back control: Peru Principal Consultant, Steve Warren, offers practical advice on toolkits, data applications and regaining in-house control as enterprise-level ITSM heads for The Cloud.

READ STEVE'S ADVICE ON TAKING CONTROL

 

If you have any feedback on anything you have read, or would like to know more about Peru Consulting's products and services, please email us.

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THE PERU REPORT ON RETAIL BANKING IT

Turn to Face the Change is a survey of 100 senior banking IT leaders and 1,000 UK consumers, highlighting the pressures facing the traditional retail banking sector from customer expectations and agile competition.

For your downloadable version of this 'must read' research, CLICK HERE...