Peru is at the forefront of IT management consultancy and we're happy to share the insights we have gained.
Customer needs are changing: Younger people are more willing to switch to embrace improved banking services and there are plenty of new challengers ready to deliver that experience. So what does this mean for the 'traditional banks' and their IT teams?
Is retail 'Cloud Smart' or paying too much: Peru's IT strategist and technical writer, Kim Ainsworth, reflects on the concerns of retail IT Directors and asks whether they are 'Cloud Smart' enough as competition for customers becomes their biggest challenge?
Do retailers know the true Total Cost of Ownership (TCO)? While the fundamental concept of TCO is still critical to determine IT's value to a retail business, cloud and digital services have changed the rules on measurement and evaluation, according to our strategist, Kim Ainsworth.
Retail banking security - Not just a necessity, a driver for loyalty! While new regulations and increased threats are putting direct pressure on IT architecture security, investment by retail banks in mitigating threats can also lead to an increase in customer loyalty and retention according to Peru Research. Elliott Daly looks at risk and reward.
Are IT Roadmaps the route to retail success? Retailers know their big business challenges: win the increasingly fierce competition for customers and reduce costs to drive improved margins. Often the search for solutions leads to the CIO’s door. Peru Principal Consultant, Geoff Mellor, suggests a simple route to success.
Achieving the insource-outsource balance: Retail Banks, like all organisations, need the best possible IT operating model to succeed in increasingly competitive markets. But there are a number of hurdles to achieving the right balance with outsourcing partners, according to Ashley Pick.
Supply Chain - performance, innovation and cost: With retail banking IT teams often relying on supplier relationships to help deliver business goals, it’s surprising how many contracts aren’t managed effectively, or are underperforming in key areas. Peru’s Ashley Pick examines the weak links in the chain.
Retail Banking IT - the dating game: With dynamic, exciting new challengers taking on the banking industry, Peru's Ashley Pick and HR Specialist Gail Danvers discuss ways ‘traditional’ Retail Banks can still seduce and retain the best talent.
IT Benchmarking - the CIO's crystal ball of cost: Peru's Managing Consultant, Steve Vora, offers a crystal ball for CIOs and their Boards to see a sustainable IT future for them and their suppliers.
Strategic sourcing - delivering in-house value from outsourced suppliers: Peru's Principal Consultant, Ian Robinson, encourages retail IT departments to ask some big questions and offers some answers on how to deliver in-house value from outsourced suppliers to enhance the customer experience.
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Turn to Face the Change is a survey of 100 senior banking IT leaders and 1,000 UK consumers, highlighting the pressures facing the traditional retail banking sector from customer expectations and agile competition.
For your downloadable version of this 'must read' research, CLICK HERE...